RETURN & REFUND POLICY

Last Updated: 28-10-2026

At Noorfairness, we take great care in formulating, packaging, and delivering high-quality skincare and personal care products. Due to hygiene, safety, and the personal nature of our products, we have a strict No Return and No Refund Policy. All sales are final once an order is placed and delivered.

Please read this policy carefully before purchasing.

1. Strict No Return & No Refund Policy

  • Personal Care / Skincare Items: Once dispatched or delivered, products cannot be returned, exchanged, or refunded.

  • We do not accept returns or issue refunds for:

    • Change of mind or personal preference.

    • Opened, unsealed, or used products.

    • Individual skin sensitivity, allergies, or expectations regarding results. (We always recommend doing a patch test before regular use).

    • Orders delivered to an incorrect or incomplete address provided by the customer.

2. Exceptions: Damaged, Defective, or Incorrect Products

We only replace products if they are received damaged in transit, defective, expired, or if the wrong item was sent by mistake. Refunds are not issued; an approved claim is resolved through a free replacement.

To be eligible for a replacement:

  1. You must report the issue within 24 to 48 hours of package delivery.

  2. An unboxing video is mandatory. The video must show:

    • The unopened package and original shipping label clearly visible.

    • Continuous, uncut footage of the opening of the package.

    • Clear view of the damage, leakage, or incorrect product received.

  3. Requests raised without an uncut unboxing video and clear photographs cannot be entertained.

3. How to Report a Transit Issue or Wrong Item

If your package arrives damaged, leaking, or with the wrong item:

  • Step 1: Send an email to Noorfairnesscream8@gmail.com or message us on WhatsApp at +91 9351956259 within 48 hours of delivery.

  • Step 2: Provide your Order ID, registered phone number, and a brief description of the problem.

  • Step 3: Attach the uncut unboxing video and clear photos showing the outer box and damaged item.

  • Step 4: Our verification team will review your claim within 1–2 business days.

  • Step 5: Once verified and approved, we will ship a replacement unit to your address at no additional shipping cost.

4. Order Cancellations

  • Orders can only be cancelled before they have been packed or dispatched from our facility.

  • Once an order has been packed, assigned an AWB tracking number, or handed over to our courier partner, it cannot be cancelled.

  • To check if cancellation is still possible for a recent order, contact us immediately at Noorfairnesscream8@gmail.com or +91 9351956259 with your Order ID.

5. Failed Delivery & Return to Origin (RTO)

  • Please ensure your delivery address, PIN code, and contact numbers are complete and accurate.

  • If a shipment is returned to us due to an incorrect address, non-availability of the customer, or refusal to accept the parcel, no refunds will be processed.

  • If you request re-shipping of an RTO package, additional courier and handling fees must be paid prior to re-dispatch.

6. Contact Us

For any inquiries, customer support, or assistance regarding your order, please reach out to us:

  • Store Name: Noorfairness

  • Email: Noorfairnesscream8@gmail.com

  • Phone / WhatsApp: +91 9351956259

  • Business Address: Opposite Gurudwara, Desuri Road, Pratap Bazar, Rani, Rajasthan, India

(Please mention your Order ID in all communications to help us assist you faster.)